Work with us

Create a digital product that’s useful for your users and better for your business.

 

Understand your users

Other people don't see the world the same way you do. And they definitely don't see your product the same way you do.

That's why it's important to understand your users.

 

Strategy

We work with you to take a big picture view of the purpose and goals of your product.

We’ll help you plan for research, testing, and user-centred design. We’ll also help you prioritise and integrate these practices into how you operate.

Improve your product's usability and make it more useful for the people who use it.

Research

We help you understand the key motivations and behaviours of your current and potential users.

We use a variety of methods to help solve a range of problems. We’ll identify powerful insights, validate ideas, and uncover new opportunities.

Learn how people interact with your product to achieve their goals (or why they don’t).

 

Our process

First we’ll work together to identify what you’re trying to achieve. This involves articulating business goals, product goals, and goals for your users, then making sure they’re all aligned.

Next, we’ll figure out what exactly you want to learn from or about your users.

Then we get into the fun of deciding how to learn it.

If you’re curious about some of the specific things we can do to help you understand your users, here’s a list of our most common methodologies.

  • contextual interviews
  • data analysis
  • field research
  • product evaluations
  • prototype testing
  • research surveys
  • task analyses
  • usability tests
  • user flows
  • user journey mapping
  • etc.